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Adios. Aloha.

Today is my last day at Help Scout. It’s been a wonderful 2.5 years!

I’ve accomplished all of the things that I set out to accomplish when I first joined the company. Everything (the design team, the leadership team, the brand, the product, the company) is in a better spot, than when I first arrived.

I want to thank Nick, Jared, and Denny for allowing me to be a part of something so special. Help Scout has blessed me in so many ways.

I’ve learned so much in my time there, but it’s time for something new…


Monday is my first official day at Wildbit! I’m so excited! They’re a fun little company that offers a number of great products, including Postmark and Beanstalk.

I’ve admired Wildbit from a distance for over 10 years now! They’ve got an amazing culture, a small team (even though they’ve been in business for 17 years), a number of wonderful products, and loads of passionate users.

I’m bubbling with excitement right now… I can’t wait!


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Forever Frugal

Frugality is a core tenet of who I am.

While growing up

It’s no secret that our life experiences shape who we become.

Growing up, my family experienced a roller coaster of prosperity. At various points in my childhood my parents did really well financially. At other points they really struggled.

Throughout my youth, despite whether we were doing well financially or not, my mother always did what she could to be frugal. She’d use coupons. She’d shop at multiple stores to get items at the most optimal price. She’d shop at thrift stores, and discount stores. She was the queen of garage sales and regularly found amazing bargains.

From this, I learned not only the role that money plays in family dynamics, but also the reality that it’s possible to get by just fine on very little. My worldview, and my approach to money were inevitably shaped by these events.


I’ll give you a few examples of how these experiences have shaped my spending habits to this day:

  • I find it uncomfortable to eat at expensive restaurants, even when someone else is paying.
  • From memory, I can tell you what you can order at pretty much any restaurant to get the best bang for your buck.
  • I have no qualms about eating at McDonalds. It’s laughable to me how many adults see this as beneath them. To my point above, if you order the chicken nugget happy meal, and add a cheeseburger on the side, you get 1) Nuggets with dipping sauce, 2) Fries, 3) A drink, 4) Apples, 5) A cheeseburger, 6) and a silly toy to bring home for the kiddos all for under $5!
  • I buy my jeans from Old Navy, but only when they have their buy one get one free sales.
  • We make most of our own meals
  • I drive a 2005 Volvo. When that dies, I’ll pay cash for another older car.
  • A couple months ago a fellow ran into my car in the parking lot. There’s cosmetic damage to the driver side door, and there’s even a tiny little gap at the top of the door now where when you’re on the freeway, you can hear air coming in, but I refused to get insurance involved. I’d rather just drive with a damaged door than do that to someone – even when it was their fault.
  • When I fly for work, I park in the much less convenient, much farther away parking garage to save the additional $6 per day that I’d pay if I parked right next to the terminal.

I could probably go on and on, but I think you get the point.

Call me cheap, call me silly, but I’m naturally frugal to the core. Always have been and I’m proud to say that I always will be.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Silly Two Hour Side Project

For the past couple of months I’ve been working on a new side project called Howdy. It’s a highly opinionated chat-free bot-free in-app notification tool. It’s a big side project to take on and I’m currently only about half way to a beta.

Tonight, on a whim, I decided to try and launch something before I went to bed. I helped put the kiddos to bed, then at around 8:30pm I picked up my laptop and got to work.

You’re probably going to laugh when you see what I shipped. It’s silly. It’s beyond bare bones… I totally stole the HTML and CSS from another one of my side projects.

But it’s all good!

Tonight I shipped a silly side project in under 2 hours

And that includes writing this blog post! So here it is…

Meet SaaS.Domains:

Props to Tobias van Schneider for the original idea of stupid side projects.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Test Every Assumption

Let’s say I’m at work and we’re discussing a potential change that we’re thinking about making to our product (or even the marketing site). If the phrase “best practice” or “common knowledge” get’s tossed out, a little red flag always pops up in my head.

“common knowledge” is just an unproven assumption

It’s a mirage I tell you!

Just because a technique supposedly worked well some place else does not mean that it will work well for your app. Time and again I’ve seen instances where after testing something that felt like a “sure fire win”, we discovered that not only is it NOT a sure thing, it results in a shocking loss of signups or revenue.

But this is a no brainer! It’s obvious!


Test it. You’ll see. There’s generally a 50% chance that you’re wrong.

I get it… You’ve got a huge backlog of stuff that needs to get done. Taking the time to set up an A/B test for this feels like a big waste of time—time you could be spending on your big list of todo’s.

Is it much easier to side with the assumption that “loads of other apps do it this way”, push a deploy out the door, and move on to something else?

Of course.

But don’t be fooled

In what area of your life has the easy route ever been the best route? 😉 It’s no different here.

If a change that you’re making has the potential to affect any number that you care about (user happiness, signups, revenue, retention), you should find the time to test it.

There’s no safety in assumptions

In the end, it’s always best to test all “best practice” or “common knowledge”.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Complete Novice to Full-time Product Designer in 1-2 Years

In this post, I’ll talk about the path that I would take to go from a complete novice, to a full-time product designer—all within a year or two—and land a job that pays at least $90,000/yr.

A few disclaimers:

  1. This isn’t a life hack article. Below, you won’t find a list of hacks, but a list of real work that must commit to.
  2. I’m not trying to sell you anything. This post is not the intro to some paid course that I’m trying to up-sell you on. I don’t want/need anything from you in return. (That said, if you do end up becoming a product designer, I’d love to hear your story).
  3. The path outlined below offers the fastest way (that I know of), for anyone to change careers, and become a product designer. Follow these steps, and you’ll save a great deal of time, and money with your transition.
  4. This is obviously not the only path, but this is the path I would take if I were starting over from scratch, with zero experience as a designer.
  5. Paying for education to become a product designer is NEVER something that I’d recommend. This statement will likely offend some (especially those who have paid for design school), or those who sell expensive design courses, but please trust me when I say that you do not need a degree to become a product designer. We’ll talk about this in more detail below.

Why listen to me?

In short: I’m a seasoned designer. I’ve worked at a handful of successful startups. My experience runs the gamut:

  • I’ve worked as a design team of one.
  • I’ve been a full-time contributor within a larger team.
  • I’ve been a part-time manager, part-time contributor.
  • I’ve also been a full-time creative director, managing up to 34 other designers.

In total, I’ve been a designer in various positions, at various startups for over 18 years.

What are the responsibilities of a product designer?

Throughout any given day, a product designers responsibilities might include:

  • The need to understand who’s using your product
  • The need to understand what users are trying to do.
  • The need to understand what scenarios the UI will handle
  • The concept brainstorming stage
  • The concept fleshing out stage
  • Interactive prototyping
  • Usability testing
  • Feedback throughout the design process
  • Reviewing PR’s
  • Writing front-end code
  • Writing back-end code
  • Optimizing for speed
  • Visual design
  • UI design
  • UX design
  • Print design
  • Crafting the layout
  • Responsiveness
  • Writing product copy
  • Writing marketing copy
  • Typography
  • Colors
  • Page hierarchy
  • Interactions
  • Motion
  • Growth
  • A/B testing
  • White space
  • Adding personality
  • Telling a story
  • Communicating various feedback states
  • Accounting for error states
  • Accessibility
  • Small delightful details
  • Internationalization
  • Retina considerations
  • Writing specs
  • Decisions vs. options
  • QA
  • Browser testing
  • Device testing
  • Brand advocacy

If you’ve stuck around this far, you’re probably thinking,

Wait… What!

That list is daunting. How on earth am I ever expected to learn all of that in a year or two?

This must just be a link-bait article… This Dave Martin guy is full of crap.

Just hang tight. I promise you, we’re getting to the good stuff!

It’s all about focused learning, and then specialization

The secret is to be strategic about what you learn first, and where you focus your time. Will you know half of the stuff in the list above when you land your first job? Nope. But don’t let that deter you.

Throughout the rest of this post, I’ll show you in detail, how you can get in the door of a startup as a Jr. designer. Once you’ve landed a job, you can then learn the rest of this stuff on the job (i.e. rather than pay to try and learn this stuff, I’m going to show you how you can get paid to learn most of this stuff).

Below, I’ll outline a step-by-step path you can take to short-circuit the system and land a product designer job as quickly as possible.

How do you get there?

Here’s what I suggest:

  1. Keep your existing job
  2. Start with just three basic skills
  3. Start waking up early to work on side projects
  4. Land your first jr. design job
  5. Choose a specialty
  6. Transition to a product designer role

Let’s talk about each one in detail:

1) Keep your existing job

Your current job—no matter how much it sucks—is your lifeline. Keeping your existing job buys you all the time you need to learn some new skills. If you’re just starting your career switch—with zero experience, and no portfolio—the chances of you landing even a jr. design job are close to zero.

But don’t let that deter you either!

The demand for product designers has never been greater

Don’t take my word for it. Have a quick peek for yourself:

Dribbble jobs
Linkedin jobs

At this point, you’re semi-convinced. You’re thinking to yourself:

Okay, I’m up for this grand career change, I guess I need to go back to school, right?


We’ve been trained as a society to think:

I’m starting a new career, I guess I’ve got to go back to school.

But if you want to become a product designer, it couldn’t be farther from the truth.

Side note: I’ve got a whole separate rant on this topic if you’d like to hear more of my thoughts.

Your next step is to try and learn a few skills.

2) Start with just three basic skills

Forget about that big long list of skills that I shared with you above. At this point, it’s irrelevant.

The only three skills that you need to focus on are:

– SketchApp

These three skills will form the foundation of your new design career.

There are loads of free resources out there to help you learn all three of these skills. Here are just a few examples:

Needless to say, you shouldn’t have to spend a dime to learn these three skills.

3) Start waking up early to work on side projects

The best way to learn how to be a designer is to practice, and the best way to practice is to work on side projects.

I don’t care what stage of your design career you’re in, I’m a firm believer that you should alway work on side projects.

Working on side projects is also the easiest way to start building a portfolio of work that you can share when you apply to your first design job.

But my life is already too busy, I don’t have time for side projects

Truth be told, I don’t know your circumstances, but I’m guessing that there is a block of time that you can carve out, if you just choose to prioritize it.

Personally, I’ve got a full-time, and a family with 3 young kids. I have every excuse to say that I don’t have enough time. But for the past year or so I’ve been in the habit of waking up between 3-5am each morning.

I typically work on my own side projects for a couple of hours before starting work (you can see a list of my side projects in the left nav of this blog). I used to do the late night thing, but the early morning thing works really well for me.

What on earth can I accomplish in just 2 hours per day?

Let’s take a look:

Say you worked on a side project for 2 hours every weekday, and took the weekends off.

Well, that’s:

  • 10 hrs in one week
  • 520 hrs in a year (or a total of thirteen 40 hr work weeks)
  • 2600 hrs in 5 years (or a total of sixty five 40 hr work weeks!) That’s over a years worth of work!

That’s insane. If you were able to commit to building side projects just 2 hours per day, 5 day per week for 5 years, what could you accomplish?

A whole heck of a lot, that’s what!

What side projects should I work on?

That’s the cool thing. It can be whatever you want. Work on stuff that interests you. Work on tiny projects. Work on big projects. But work on projects that help you polish up new skills, and expand your portfolio.

I’m entirely self taught. I studied Chemistry in college. The vast majority of new skills that I’ve picked up have come as the result of something that I needed to learn for a side project.

Once you have a small portfolio of side projects, and after you’ve started feeling comfortable with some beginner HTML/CSS, and Sketch skills, it’s time to look for your first design role.

4) Land your first jr. design job

For your very first design job you can probably expect to pull down anywhere between $45-75K/yr.

There are two things that you can do to help yourself stand out when applying for any job:

1) Go above and beyond with your application. The more effort you put into it, the better chance you’ll have of standing out from the rest of the applicants.

2) The other thing that can drastically increase your chances is to know someone who can give you a positive referral. Sometimes you have to get creative, but a positive review from someone who already works at a company, or from someone who knows the hiring manager can go a long way towards at least getting you an interview.

What do design managers look for in applicants?

In all of my time managing designers, I never once cared about education. That may come as a shocker, but when reviewing resumes, I wouldn’t even look at the education section of peoples resumes. Honest! The one thing that matters more than anything else is your portfolio. And what’s the best way to build a portfolio from scratch?

Side Projects!!!

Great. You’re getting the hang of this. 😉

Now that you’ve got your first design job, it’s time to figure out where you want to shine!

5) Choose a specialty

After you’ve landed your first jr. design position, you’ll rapidly start learning a bunch of new things.

The key to making the leap from a jr. design role to a product design role is to avoid being a generalist. It’s time to focus and get really good at one specific skill.

There are loads of specialties to choose from. It’s really up to you on which you choose. But here are some of the ones with the highest demand:

  • Visual design – If you decide to become a rock solid visual designer, you’ll always have a good paying job, and you’ll alway be in high demand
  • Growth designer – Most designers want nothing to do with data informed design. As such, you can do very well for yourself making this your specialty.
  • Interaction design – Animation and interaction design are here to stay, and they are in high demand
  • Design manager – If you’re an extrovert, and you thrive in an environment where you’re helping other designers shine, you’ll always be able to find a great job
  • User research – A lot of startups preach being user focused, but when the rubber hits the road, and features just need to ship (yesterday), this is often one of the first things that gets put on the back burner. If you can learn to excel at speaking with users, and interpreting their needs, you’ll do well here.
  • Design engineer – If you love the code side of things, you can do well by picking up JavaScript and being a bit of a cross between a designer, and a front-end engineer.

Again, there are a ton of other areas where you could specialize, but these are just a few of the areas that I’d recommend looking first.

6) Transition to a product designer role

You’re almost there!

Frankly at this point, you probably no longer need my help. 😛

If you’ve made it this far, congrats! What an exciting time!

Now is the point where you can start being picky about the companies you choose to join.

From this point on you can expect to make anywhere between $75k/yr, all the way up to $180k/yr depending on where you live, and the skills that you bring to the table.

I hope you found this article helpful. If you did, please share the love via the social links below. 😻


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Laravel + MongoDB (via mlab.com) locally

I’m working on a new side project called Howdy (I’ll be sharing more about this project in the coming months).

A couple of the technical requirements that I set for this project were to learn some new technologies along the way.

I’d never built anything with Laravel prior to this project. I had never used Vue.js, or MongoDB either. I wanted to utilize all three of them for this project.

Two weekends ago I set out to get MongoDB working with Laravel locally. I decided to use mLab to host my MongoDB database remotely. I figured it would be pretty straight forward.

Boy was I wrong! 😛

It took me a solid 6 hours to get everything working. As a result, I figured I’d save my future self the trouble of having to ever go through that pain again, and I decided to jot down some notes:

Step 1) Set up Laravel, and your mLab account

I’m not going to walk through either of these – they’re pretty self explanatory.

Step 2) SSH into your local server

I use Homestead with vagrant up & vagrant ssh instead of homestead up & homestead ssh. I feel like there is a difference, but I may be wrong.

Set up your MongoDB Driver

The next few instructions come directly from this article, but I’m just going to repeat them here. You’ll run each of these in your SSH shell:

Step 3) Import the public key used by the package management system

sudo apt-key adv --keyserver hkp://keyserver.ubuntu.com:80 --recv 2930ADAE8CAF5059EE73BB4B58712A2291FA4AD5

Step 4) Create a list file for MongoDB on Ubuntu 16.04

echo "deb [ arch=amd64,arm64 ] https://repo.mongodb.org/apt/ubuntu xenial/mongodb-org/3.6 multiverse" | sudo tee /etc/apt/sources.list.d/mongodb-org-3.6.list

Step 5) Reload local package database

sudo apt-get update

Step 6) Install the latest stable version of MongoDB

sudo apt-get install -y mongodb-org

Step 7) Pin a specific version of MongoDB

Run each of these in your command line:

echo "mongodb-org hold" | sudo dpkg --set-selections
echo "mongodb-org-server hold" | sudo dpkg --set-selections
echo "mongodb-org-shell hold" | sudo dpkg --set-selections
echo "mongodb-org-mongos hold" | sudo dpkg --set-selections
echo "mongodb-org-tools hold" | sudo dpkg --set-selections

Step 8) Start MongoDB

sudo service mongod start

Technically you could just use the mLab Data API to connect, but the native MongoDB driver which you just set up will be much more performant & secure.

Set up Moloquent

Step 9) Import Moloquent

Moloquent is a MongoDB based Eloquent model and Query builder for Laravel. You can import it with composer:

composer require jenssegers/mongodb

You’ll also need to add the following service provider to config/app.php within Laravel:


Update PHP internals

The following code is borrowed from this shell script, but updated for PHP 7.2:

Step 10) Fix pecl errors list

sudo sed -i -e 's/-C -n -q/-C -q/g' `which pecl`;

Step 11) Install OpenSSl Libraries

sudo apt-get install -y autoconf g++ make openssl libssl-dev libcurl4-openssl-dev;
sudo apt-get install -y libcurl4-openssl-dev pkg-config;
sudo apt-get install -y libsasl2-dev;

Step 12) Install PHP7 mongoDb extension

sudo pecl install mongodb;

Step 13) Add extension to your php.ini file

sudo touch /etc/php/7.2/mods-available/mongodb.ini
sudo echo "; configuration for php mongo module\n; priority=30\nextension=mongodb.so" >> /etc/php/7.2/mods-available/mongodb.ini
sudo ln -s /etc/php/7.2/mods-available/mongodb.ini 30-mongodb.ini

Step 14) Add the following to /etc/systemd/system/mongodb.service

Description=High-performance, schema-free document-oriented database

ExecStart=/usr/bin/mongod --quiet --config /etc/mongod.conf


Step 15) Enable Mongo

sudo systemctl start mongodb
sudo systemctl status mongodb
sudo systemctl enable mongodb

Step 16) Restart Nginx & PHP fpm

sudo service nginx restart && sudo service php7.2-fpm restart

Update your Laravel files

Step 17) Add a new database config connection

'mongodb' => array(
            'driver'   => 'mongodb',
            'host'     => env('MONGODB_HOST'),
            'port'     => env('MONGODB_PORT'),
            'username' => env('MONGODB_USERNAME'),
            'password' => env('MONGODB_PASSWORD'),
            'database' => env('MONGODB_DATABASE'),
            'options' => [
                'database' =>  env('MONGODB_DATABASE') // sets the authentication database required by mongo 3

Be sure to also update your .env file:


Step 18) Add a new route to web.php

Route::get('/mongo/', 'MongoController@index');

Step 19) Add your controller

namespace App\Http\Controllers;

use App\Mongo;

class MongoController extends Controller
    public function index() {

Step 20) Add your Mongo model

namespace App;

use Jenssegers\Mongodb\Eloquent\Model as Eloquent;

class Mongo extends Eloquent
    protected $collection = 'users';
    protected $connection = 'mongodb';

    public function scopeTestCall()
    	$user = new Mongo;
	    $user->name = 'Dave';

And that should do it!

Hope that ends up being helpful to someone else who is in the same boat! 😘


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Everyone Should do Support

What would happen if the founders, designers, and developers in your company continued to support your users indefinitely?

Lot’s of startups experiment with all-hands support, but it rarely seems to stick. I feel like that’s a tragedy.

Clearly, the founders would have to lead by example. Else, I’m positive it would never work.

But I’m curious, with direct daily feedback from actual users:

  • would the designers design better products?
  • would the founders stay more in tune with users, thus prioritizing feature development more effectively?
  • would developers be more motivated to find creative ways for users to resolve their own problems?
  • would designers & developers instinctively fix more bugs?
  • would the overall product and user experience be better as a result?
  • would it be sustainable & scalable?

NOTE: I’m not trying to diss anyone in dedicated customer support roles. To the contrary, many of you are some of the hardest working, untiringly empathetic, and all around coolest people I’ve had the pleasure of working with.

On top of that, I have no doubt that support professionals are better equipped to provide support than founders, designers, or developers. Candidly, I assume that the overall quality of support goes down when others get involved. That said, I think the benefits still outweigh the potential downside.

My hypothesis is that by having founders, designers and developers share the support load—and not pawn it all off on someone else—chances are that:

  • founders and designers would have a much clearer vision of what they should be building throughout the life of the business.
  • your product would be better, because designers and devs would experience the pain users go through more frequently, and they’d tend to fix more things along the way.
  • your customers would get answers to their questions faster, because your developers – seeking to automate repetitive tasks – would invest more time in solutions for users to solve their own problems. Thus reducing the support load by reducing the number of support tickets that get created in the first place.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

The Startup Playbook – Book Notes


The Startup Playbook, is a book that I really enjoyed. Here’s a list of the quotes that I found most interesting:

  1. Intro – Building a startup will be the homeownership of the next century.
  2. Intro – Ruthlessly focus on your biggest ideas. While you might think keeping your options open creates added opportunity and paths to fortune, it actually does the reverse.
  3. Intro – Ultimately, you are trying to unlock your product-to-market fit equation as quickly as your talent and capitalization will allow. It is critical to select your problem well, focus intensely, and crack the code.
  4. Intro – Be 10 times better than your competitors. You cannot Be incrementally better. Incrementalism kills companies. Radically differentiate your company by being 10 times better than anyone else in the world.
  5. Intro – Be a monopolist. Few entrepreneurs think as boldly as they need to from the very beginning. Yet, this type of thinking needs to be woven into the fabric of the company’s psyche from day one. We are only limited by the scope of our vision.
  6. Intro – The entire company and its ultimate outcome are a reflection of your ability to set the foundational purpose, beliefs, and focus to contribute to a lasting organization that effectively solves a major market problem.
  7. Intro – We have a responsibility to take great risks because in truth, we have few true risks at all. I believe a life fully lived should be lived boldly, loaded with chances to push yourself to the greatest extremes of your abilities.
  8. Intro – Don’t suffer from the sin of comparison. Follow your own path. Trust your gut, focus on the voice of your customers, and move forward on a committed, decisive path.
  9. Intro – I feel one of my most important jobs and my companies is to give my teams the ability to take Great risks without fear of failure or peer contempt. Don’t hide failure. Admit it, address it, learn from it, and then forgive it and move forward.
  10. Intro – Start ups are stupidly hard. The decision to pursue them is irrational.
  11. Chris Anderson – If you can’t define your brand in 3 to 8 words, you’re doomed.
  12. Chris Anderson – Build your reputation through transparency.
  13. Charles Best – Users will reward you for being transparent and giving them choices.
  14. Charles Best – Learn to utilize crowd sourcing on both the front end and the backend of your business.
  15. Sara Blakely – Money is a magnifying glass. It makes you more of who you already are.
  16. Steve Blank – Populate your board with dinosaurs.
  17. Steve Blank – Make “good enough” daily decisions. If someone comes into your office with the question, they should leave with an answer.
  18. Steve Blank – When you run the startup, you’re breaking every rule, shattering every piece of glass, punching through walls, and leaving rubble along the way. It’s like being a platoon commander.
  19. Matt Blumberg – You have to be the most optimistic person in the company and the most pessimistic person company at the same time.
  20. Rodney Brooks – Fire people when they lose faith in your ideas.
  21. Jeff Bussgang – A fatal mistake that some people make is either to ignore data or actually deny what the facts are presenting. It’s easy to fall into that trap at a startup because you’re constantly getting barraged with imperfect information. You shouldn’t let that paralyze you.
  22. Jeff Bussgang – Build a love driven culture.
  23. Jeff Bussgang – Be a mentor. If your not mentoring someone, you’re missing out on something special.
  24. Jeff Bussgang – Don’t neglect the contract with your family. Your strongest as professional and as a person when you have a strong family foundation to rest on.
  25. Steve Case – Change the world. The key driver for me is finding businesses that change the world. These are businesses that empower consumers in new ways, giving them more choice, giving them more control, giving them more convenience in important aspects of their lives.
  26. Steve Case – Focus on people, perseverance, and passion.
  27. Steve Case – We have a great need for people focused on the bigger ideas. Entrepreneurs are the change agents that need to take the lead in building iconic, lasting companies that will improve peoples lives.
  28. Steve Case – Be an attacker, not a defender. What people underestimate is how risky it is to operate in a stable business as a defender rather than an attacker.
  29. Steve Case – Be loyal to your team, but make changes as you scale.
  30. Steve Case – Once you have found the revolutionary idea that you are ready to start a company in pursuit of, you need to be sure you survive to see it through. Occasionally there is an overnight success, but more often it is a marathon, not a sprint.
  31. Steve Case – Set direction and step aside. If you are a really great CEO, you should wake up in the morning and have nothing to do.
  32. Steve Case – Don’t build companies. Build industries. One way to identify entrepreneurs or companies that will change the world is by finding startups that are trying to create an entire industry rather than just build a company. That ambition is the foundation of lasting, iconic, platform companies.
  33. Marc Cenedella – Use passion as your filter. Realistically, there won’t be 100 things or 1000 things that you could execute on as an entrepreneur. At some point, you have to pick one and go, and it has to be something you have a passion for.
  34. Marc Cenedella – Show up and don’t quit. The once you say, “You know what, I didn’t quit”, there’s really deep wisdom in that.
  35. Marc Cenedella – Over-communicate in a crisis.
  36. Marc Cenedella – When you have 50 to 60 hands working on your business, you need to step back from tactical issues and focus on strategic life or death decisions.
  37. Robin Chase – Be frugal, personally and professionally.
  38. Chip Conley – The most neglecting fact in business is that we’re all human.
  39. Chip Conley – When you start, you have no idea what you don’t know. If you keep your business small in the beginning, your initial mistakes are going to be small and you can use them to create a better product.
  40. Jeff Dachis – Build backward from a future state. The issues I tackle are often wildly complex and years into the future.
  41. Jeff Dachis – When you first enter a marketplace, you’ll get laughed at and ridicules and have tomato thrown at you. It’s difficult, but it’s the only way to see if your arguments stand up.
  42. Jeff Dachis – Only take risks when you can affect the outcome. Focus on eliminating risks.
  43. Jeff Dachis – Don’t get lost in lists.
  44. Jeff Dachis – Build solutions, not features.
  45. Kevin Efrusy – Don’t clutter your time. You make your best decisions, when your time isn’t cluttered with a bunch of random stuff.
  46. Caterina Fake – Make something people want to use every day.
  47. Caterina Fake – Working on the right problem is more important than working hard.
  48. Caterina Fake – As a leader of a team or company, you will always have to deal with anxiety. You cannot let those anxieties spread out past you.
  49. Mitch Free – Bootstrap your business for as long as you can. If you can prove that customers are willing to pay money for your offer before you raise money, you’ll get a much higher valuation.
  50. Mitch Free – A great salary on day one often means significantly less upside later on down the road.
  51. Mitch Free – Recognize the life cycles in your team. Not everyone will transition as your business scales.
  52. Mitch Free – The bigger an organization gets the more important it is for you to explicitly communicate with your team.
  53. Mitch Free – share the blame when letting people go. It’s never, “screw you you didn’t work out”, but, “I’m sorry that we didn’t assess the fit properly”.
  54. Tom Gardner – Defined the perfect outcome. You have to nail down what outcome you are seeking.
  55. Tom Gardner – Recognize your actual revenue streams and diversify them.
  56. Tom Gardner – Create an environment that people wouldn’t make sacrifices to join.
  57. Tom Gardner – Deploy a capital like an investor.
  58. Tom Gardner – There is almost always a better option than taking on another full-time employee. The keyword is almost.
  59. Eileen Gittins – It’s through telling stories – about the business, the founding, the customers – that people take on the spirit of the company.
  60. Eileen Gittins – Leadership is, in part, the art of storytelling.
  61. Eileen Gittins – Ineffective team members cause more harm than terminations.
  62. Eileen Gittins – Grant here employees autonomy, mastery, and purpose.
  63. Seth Goldman – The challenge, as I see it, is not, “How do you sell products?” Its, “How do you communicate your beliefs to people and make them into believers?”
  64. Seth Goldman – You want employees to care about the long-term performance of the company, so you should give them as much control over their part in the business as you can.
  65. Scott Harrison – Everything that you do must express your passions and your purpose.
  66. Reid Hoffman – Execute on your biggest idea. Building up a small idea is as much work as building up a big one in the first phases, so you absolutely want to execute on the biggest possible idea that you can.
  67. Reid Hoffman – The only competitive differentiations that matter are ten-times-greater differentiations.
  68. Jeffrey Hollender – Radical transparency and authenticity should dominate your brand and culture.
  69. Ben Horowitz – People are fundamentally lazy, and they’re not going to adopt something unless it’s at least 10 times better than what they are ready have.
  70. Ben Horowitz – You always want to build monopoly because that’s where you’ll get outsize returns.
  71. Tony Hsieh – Be humble. The people in overly proud companies start believing their own press releases and feeling like they can do no wrong.
  72. Tony Hsieh – Giving early managers and executives top-heavy titles inhibits growth.
  73. Cyrus Massoumi – Most startups do A/B testing. But we A/B test everything.
  74. Cyrus Massoumi – Keep your entire company aligned to the core mission. Our goals aren’t centered around money or valuations.
  75. Jim McCann – Managing in underfunded startup is terribly exhausting.
  76. Jim McCann – Cultivate an alumni. If someone leaves on good terms, give proper notice, and treats everyone with professionalism and integrity, we want them to be one of our alumni.
  77. Elon Musk – Impact the future of humanity. I’ve always tried to be involved in things that will impact the future of humanity and have a good impact on the world.
  78. Elon Musk – The most important thing an entrepreneur can do is focus on making a great product or service. Stay very close to the product and be hell-bent on making it as good as it can be.
  79. Elon Musk – Make sure people know exactly why somebody was fired.
  80. Elon Musk – Run your company for as long as you reasonably can. You should only consider passing over the reins to somebody as good or better than you are at creating great products.
  81. Adeo Ressi – Start with multiple ideas and kill them off. It’s much easier to kill an idea when it’s not yet a business.
  82. Adeo Ressi – Conserve dollars in every way you can.
  83. Kevin Ryan – Get to market. In the beginning, you have no way of knowing if you have the right design, or if it’s going to work. There are a lot of things you don’t know. You just have to get out the door and find out.
  84. Jeff Stewart – A business isn’t one big invention. It’s hundreds of small inventions.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Test Your Designs

Every public facing design you push live – which has the potential to affect core metrics – should be A/B tested. Period.

But, why?

A couple of reasons:

  • Data helps you make informed decisions.
  • You test to learn. You’ll find out what works, and what doesn’t. You can then share what you’ve learned with others, and apply what you’ve learned to future hypotheses.
  • As much as you’d like to think that you can predict success, humans are terrible at it. There are no exceptions to this statement. That’s not to say that you don’t have a wealth of knowledge and experience that you can leverage. You’re always going to be fairly confident that each test you run will lead to an increase in your core metrics (else why would you run the test in the first place). But just understand up front that half of the designs you release are going to be a bust. That’s just the nature of the game, and if you’re not testing, you won’t know which half.
  • If you launch 6 new features in a month, and as a result, a month later you start to see a slump in your core metrics, which of the 6 features do you attribute the slump to? Or is it something else completely? If you don’t test everything, you’ll be in the dark.

While testing may seem burdensome (and perhaps pointless), I promise that as you start doing it, it will get easier. Eventually, you’ll be able to launch tests in a matter of minutes, and you’ll begin to see with absolute certainty what is working, and what isn’t. It actually becomes very addicting, and can be very fun.

Again, by all means, please leverage your instinct and your experience as a designer to come up with the best design possible. But then please test each design, as a safety mechanism to make sure your assumptions were correct.

If the test succeeds, celebrate! Great job.

If the test fails, celebrate! You just learned something new about what doesn’t work, and you avoided launching it to your users! Now share what you learned and use your new found knowledge to keep iterating.

The important bits

Eliminate ego – In order for any of this to work, you’ve got to drop your ego. You’re going to instinctively want to mask every test you run as winning in some way. Don’t do it. Just know that 50% of your designs are going to be flops, and less than 5% of your designs are going to be major improvements.

Get in the habit of testing everything – When you launch designs without measuring them, you learn very little about which designs work and which don’t. That’s a shame, and a waste of your time/resources.

Focus on learning – Whether a test is a success or a failure is unimportant. The important part is that you learn something new with every design you ship, and that you keep on iterating.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.

Embrace Process, Avoid Ego

This chart shows the level of “process” a typical designer will incorporate into their designs over time.

As a designer, you’ll start off with very little process. (beginning of the wavy line)

Over time, you’ll pick up some process here and there, mostly out of necessity (that’s that first hump).

Then, after you’ve got some experience under your belt, you’ll almost certainly start abandoning process (what I call “the slump”).

This pattern happens like clockwork. The actual timeline may differ from designer to designer, but I see the same pattern all the time.

So… what exactly is “the slump”, what causes it, and what can you do to avoid it?

The Slump

The slump is a naturally occurring phenomenon that I see in most, if not all designers. It almost always creeps in soon after you start getting comfortable with your craft. It’s a subtle thing. Probably something you won’t have even recognized in yourself until someone calls you out on it.

It’s a deterioration of design process.

  • It’s an “Ive been doing this a while now, I’m a good designer, I know what the user needs” false narrative.
  • It’s starting a new design project and going with the first idea that comes to you, instead of first spending time to sketch out a bunch of ideas.
  • It’s jumping straight to pixel perfect mockups, or straight to code without putting much thought into who the design is for, and what they’re trying to accomplish.

It’s laziness, and it’s driven by ego.

As your design skills increase, your ego will inflate along with it. If you produce good work, your ego will constantly be stroked. Likes on Dribbble, positive comments at work, from friends, or from clients all add to the problem.

An inflated ego leads you to believe that you can do no wrong. That you instinctively know what is best for your users. That you can skip all of that boring process, and jump straight to later stages of the design process.

But unfortunately your ego is wrong.

How to avoid The Slump

Great designers eventually recognize the power of process in their designs, and pull out of it.

It’s not easy. It means that you’ve got to admit that you don’t have all of the answers. You’ve got to admit that you don’t know what is best for your users. You’ve got to deflate your ego.

“But process just stifles creativity” you might say

Quite the opposite actually. Process frees you. It allows you to consistently create great designs.

In an interview, Steve Jobs once said:

Making insanely great products has a lot to do with THE PROCESS of making that product.

I wholeheartedly agree.

If you’re new to design, why not just bypass The Slump altogether. You can do this by learning to embracing process early on, and by not allowing your ego to get in the way.

If you’re an old-timer, and you find yourself in the slump, no worries. Now is the time to change. Decide today that you’ll no longer be held back by your ego.

Now is the time to drop your ego. Do this, and you’ll be well on your way to great designs.


I don’t do comments on this site, but if you have thoughts, I’d love to hear them. You can email me at its@davemart.in.