How easy is it for the users of your app to submit bug reports, or to offer up a suggestions? As someone who has a long history with tech, it’s relatively easy for me to grab a screenshot, or create an animated gif to pass along, but do all of your users find it this […]

Back in the day when I worked at WordPress.com we were trying to figure out how to activate more users. Lot’s of people would sign up for an account, use it during that first session and then never come back. The goal was to figure out how we could bring more people back. Naturally, one […]