Adios. Aloha.

Today is my last day at Help Scout. It’s been a wonderful 2.5 years! I’ve accomplished all of the things that I set out to accomplish when I first joined the company. Everything (the design team, the leadership team, the brand, the product, the company) is in a better spot, than when I first arrived. […]

Test Every Assumption

Let’s say I’m at work and we’re discussing a potential change that we’re thinking about making to our product (or even the marketing site). If the phrase “best practice” or “common knowledge” get’s tossed out, a little red flag always pops up in my head. “common knowledge” is just an unproven assumption It’s a mirage […]