Adios. Aloha.

Today is my last day at Help Scout. It’s been a wonderful 2.5 years! I’ve accomplished all of the things that I set out to accomplish when I first joined the company. Everything (the design team, the leadership team, the brand, the product, the company) is in a better spot, than when I first arrived. […]

Forever Frugal

Frugality is a core tenet of who I am. While growing up It’s no secret that our life experiences shape who we become. Growing up, my family experienced a roller coaster of prosperity. At various points in my childhood my parents did really well financially. At other points they really struggled. Throughout my youth, despite […]

Silly Two Hour Side Project

For the past couple of months I’ve been working on a new side project called Howdy. It’s a highly opinionated chat-free bot-free in-app notification tool. It’s a big side project to take on and I’m currently only about half way to a beta. Tonight, on a whim, I decided to try and launch something before […]

Test Every Assumption

Let’s say I’m at work and we’re discussing a potential change that we’re thinking about making to our product (or even the marketing site). If the phrase “best practice” or “common knowledge” get’s tossed out, a little red flag always pops up in my head. “common knowledge” is just an unproven assumption It’s a mirage […]